Privacy Policy

Our Commitment to Protect Your Privacy

We understand how crucial it is to safeguard your personal information. This document outlines our privacy policy commitment concerning the personal information we hold about you and how we manage that information. It also covers our approach to handling credit reports and other credit-related information.

 

Throughout our engagement with you, we may provide you with more information on how we handle your personal data in application forms or terms and conditions. We advise you to review these documents carefully.

 

We acknowledge that any personal information collected about you will be used solely for the purposes for which it was collected or as allowed by law. We prioritize your confidence in our responsible treatment of your personal information.

 

Our commitment to safeguarding personal information is aligned with the Australian Privacy Principles for the protection of personal data, as specified in the Privacy Act 1988 (Privacy Act), the Privacy (Credit Reporting) Code 2014 (Credit Reporting Code), and other relevant regulations.

 

Personal Information When we mention personal information, we refer to data through which your identity can be reasonably ascertained. This data might include factual information or opinions related to you. Examples of personal information we might collect include your name, birthdate, address, email address, phone number, account details, occupation, transaction history, and other data required to identify you.

 

If you are applying for financial services, we might also gather information about your dependents and cohabitants, the duration of your current residence, employment particulars, proof of earnings and expenses, and your Tax File Number or tax residency status.

 

When you visit our website, we collect location data, IP address, mobile device information, network data, and details about third-party sites you access. For more insights into our data collection methods, please refer to the ‘Cookies’ section below.

 

The personal information we collect, hold, and use could include Credit-related information.

 

Credit-related information includes:

Credit information: This is data or opinions about you that impact your credit, whether provided to you or based on your credit application. It covers aspects such as credit type, terms, maximum amount, repayment history, defaults, payment data, financial hardship arrangements, credit infringements, court proceedings, insolvency details, and publicly available data. Credit eligibility information: This refers to credit reporting information given to us by credit reporting agencies, along with any derived information. We use your Credit-related information to evaluate your eligibility for financial services. Typically, such data is exchanged among credit and finance providers and credit reporting agencies.

 

Reasons for Collecting Your Personal Information We collect and receive personal information, including Credit-related data, to conduct our operations. This encompasses assessing your finance application, managing your financial arrangement, verifying your identity, managing risk, fulfilling legal obligations, and establishing contact.

 

Additionally, we may collect your personal information for direct marketing purposes and to enhance our customer relationship. Technological advancements allow us to collect and utilize information for a holistic understanding of our customers. Periodically, we may offer you other products and services.

 

How Do We Collect Your Personal Information?

Whenever reasonable and practical, we collect your personal information directly from you. We may also gather publicly available information or data provided by third parties. Sources could include credit reporting agencies, finance brokers, employers, as well as professionals like accountants, lawyers, and referees.

 

Do We Share Your Personal Information?

We may disclose your personal information to:

  • Current or potential funders or intermediaries for your financial needs.
  • Other guarantors, borrowers, and security providers, as applicable.
  • Other relevant parties in managing or administering your financial arrangement.
  • Our agents, contractors, or service providers.
  • Companies seeking to market products to you.
  • Entities providing information and infrastructure systems.
  • Your representatives, such as brokers, lawyers, and accountants.
  • Anyone you’ve consented to or as required by law.

We utilize cloud storage for the data we hold, which may be located outside Australia. We might also share your data with overseas support entities. Further information on this is available upon request.

 

New technologies enable us to amalgamate customer information to enhance products and services. However, we will not disclose personal data unless legally obligated to do so.

 

Credit-related Information

We exchange Credit-related information to assess finance applications and manage such arrangements. If you’re a guarantor, we might request a credit report about you.

This credit-related information might be stored on our secure servers in electronic or paper form. Cloud storage and IT servers may be located outside Australia.

 

When obtaining credit eligibility information from a credit reporting agency, we may also seek publicly available data and information about any serious credit infringements.

 

We may share your credit-related data with overseas support entities, ensuring appropriate data security measures.

 

Our credit reporting agencies include Equifax Pty Ltd, Experian Australia Credit Services Pty Ltd, and Illion Australia Pty Ltd. You can access their privacy policies at the respective URLs.

 

Notifiable Matters We are obligated to inform you of “notifiable matters” concerning your Credit-related information use. You can request these notifiable matters (along with this privacy policy) in an alternate format.

 

We share your Credit-related information with credit reporting agencies to confirm identity, assess creditworthiness, and manage finance. This information may also be shared with other credit providers.

 

Credit reporting agencies may use your data for “pre-screening” credit offers at the request of other providers. You can opt out of this by contacting the agency.

You have the right to access and correct your Credit-related information. If you suspect fraud, you can inform the credit reporting agency.

 

Notifiable Data Breaches

Our privacy policy complies with the Notifiable Data Breaches (NDB) scheme outlined in the Privacy Act. We notify affected individuals and relevant authorities of certain data breaches.

If a breach poses a risk of serious harm, we’ll promptly notify you and maintain communication. You can contact us if you suspect a breach affecting your data.

Direct Marketing We may use your personal information for direct marketing. If you want to opt out, you can decline marketing information via email or the unsubscribe function.

 

Updating Your Personal Information Maintaining accurate personal information is important. If your details change, please inform us to ensure accuracy.

 

Access and Correction to Your Personal and Credit Information You can access personal and Credit-related information we hold about you. There may be a fee involved.

 

We aim to respond within 30 days and may need to consult others during our investigation.

 

You can ask for corrections, and we’ll respond within seven days. If data accuracy requires more investigation, we’ll provide an update within 30 days.

 

Using Government Identifiers Government identifiers like tax file numbers are only used as required by law.

 

Conducting Business Anonymously We offer business options without revealing personal information where lawful and feasible.

 

Sensitive Information We collect sensitive information with your consent and handle it accordingly.

 

Data Security We secure your data from misuse, loss, or unauthorized access.

 

Complaints If you have concerns about privacy or compliance, contact us. We acknowledge complaints within seven days and aim to resolve them within 30 days. If not satisfied, you can contact external resolution schemes.

 

Cookies Interacting with us online involves data collection. General data is gathered for statistical purposes. Cookies are used to enhance your online experience. Some features require cookies. You can configure your browser settings.

Further Information For more information about our privacy policy, contact us.

 

Changes in Privacy Policy We may modify this policy as needed. Request an alternate format if necessary.

 

This Privacy Policy was last updated on 29 August 2023.